I never did like Darty. Or Marcucci or whatever they were called before.
We bought our television from them when we first came here. It was the first ‘electrical’ shop we saw. They were, to be honest, quite unhelpful. As were their fitters. When part of the ‘system’ broke down I went back to the shop to try and find a fix. The staff were unhelpful, to say the least.
Then Darty took them over. I went back there, hoping that a change of ownership would improve the staff. It didn’t. I suppose it would have been like Fortnum and Masons taking over Woolworths – nothing could have been done about the uselessness of the staff. And so, nearly always, I go to Euronics and, over the last few years they have had quite a bit of business from me.
Not only are the staff at Darty unhelpful but they are also very rude …….. to me. I am mindful that it might just be me, though. Several people have mentioned going to Darty. I always try to avoid it. F suggested we look for irons at a Darty store at San Babila (as we went that way anyway). It wasn’t difficult. I wanted a fairly cheap iron and I wanted a Phillips since the last one had lasted so long.
I’m not really what you would call a ‘shopper’. I go in, see something I want and buy it. Unless I need a specific thing and am unsure, I don’t ask. I didn’t even know that this Darty store existed in San Babila! It’s not a real surprise for they have taken one of the entrances to the Metro and you enter into the shop that way.
Ah well, this is San Babila. Perhaps this will be different?
We go in. We find the area for irons. We see the Phillips brands on display. There isn’t much of a sale going on but there is one which has about 10 Euro off. I want that one. We check the boxes below and find the right model. OK, good. I find some new arial cable as well. We go to pay.
I pay but I think to myself that it is slightly more than I thought it would be. I check the receipt. The price is the original price and not the sale price. I call to the lady. She continues to walk away and ignore me. A man near her looks up. He looks like the store manager. He deigns to come over to help me. I explain that the price of the iron is wrong as it is shown at a reduced price on the shelf.
We go over together (including F, of course). As we start down the aisle, he asks a girl who works there about it. She also continues walking away from him, shouting over her shoulder that it was only the green one that was reduced. It was reduced because there is no box. I shrug and say OK, I’ll take the green one.
The girl switches direction and goes to get the green one from the display. As we walk to the cash desk, F gets involved.
I don’t understand all he has to say. There’s something about the ‘customer is right’ and that something is ‘not good education’ (our equivalent would be ‘not good manners’). This comes from both F and the ‘manager’ – to each other. There is some talk about giving us our money back. The argument is fairly short (a couple of minutes) and quite heated. The manager goes to a till and gives me money.
F is incensed. He explains all to me. Apparently he was not happy about me having the iron without the box and the instructions. He didn’t feel that it was right that is came without a box. The staff (including the manager) couldn’t have cared less what he thought. So he got me my money back.
He says he is pleased that he’s found out that they are not good. He will never shop there again. I explained that I knew this and never used them. He asked me why I hadn’t said anything and I explained that I thought it could just be me, being a foreigner and all. I was actually quite pleased that, with not a hint from me, he had ‘found out’ that they are crap.
And so we go to Euronics. This is out of our way. We ask someone about the cable as we cannot see it on the racks. The guy says that they have run out of the cable we want but there is a shop down the road that will, probably, have some. We find the iron section. I pay a few Euro more than the full price at Darty for the same iron. But I am happy with that as I feel Euronics, where the staff are always so helpful and the service is very good, deserve to have the money that Darty have lost.
I am now doubly sure that I won’t use Darty again, in future. F certainly won’t. All for the casual, unhelpful rude and indifferent attitude of the staff. So, don’t go to Darty, people. Go to Euronics insteadby