I’ve been thinking that I don’t really like Telecom Italia very much


The engineer phones me (about a day late). As my Italian is abysmal, he does try some English. We, more or less, make each other understood.

He thinks it may be necessary to come to the house. To be honest, they should have phoned me yesterday. However, he is very pleasant and tries to be helpful. Apparently they will make an appointment.

I wonder how, in the main, the engineers can be so nice and the call centre people can be so bloody crap. I guess, if they were engineers and had to actually see the people they deal with they would be nicer.

And so, once again, I am without ADSL and, so, no email or internet connection at home.

It all started Sunday night and although it had been working fine about half an hour earlier, when the break came, it was just too late. And I keep forgetting that Telecom Italia are not Infostrada and it will not ‘fix itself’ within an hour.

The next morning the same problem and I thought that if I don’t phone them now it will just continue not to work.

>I phone. It is just after 6 a.m. I have problems conversing in English at that time in the morning, even with the dogs, so Italian was, well, shall we say ‘interesting’. However, I made myself understood and the guy on the line said some stuff of which I probably caught about half. Basically, my understanding was that it was going to be fixed within four hours.

I put the phone down after I thanked him.

Then I reprocessed what he had said and had this horrible feeling that they were going to send an ‘tecnico’ round to the house within four hours! And, forgetting what day it was and that I HAD to be in work today, I toyed with the idea of not going in at all.

And then I remembered there was a reason why I had to wear a suit. We had a visitor and it was important that I was there, even if my presence was, in fact, not strictly necessary since I would sit and do nothing – except, maybe, make pleasantries with this guy, talking about his flight over; the hotel; the weather; and considering that he was someone that I didn’t much like, it all seemed so bloody pointless and not really important after all.

So, I phoned TI again. Again, Italian; again, difficult but possible. Certainly, as it was about 20 minutes later, it was a bit better. I explained that I wasn’t sure if I had understood what the guy had said to me and were they going to send this ‘tecnico’ round to my house because I had to go to work? She assured me that they weren’t. So, that’s OK then.

The annoying thing was that I had written a post and had emailed it to myself at work – it being better to re-read it before posting and do it during the day when I am, probably (hopefully) more cognisant. And, now I couldn’t. Damn.

Ah well, I thought, I could put it onto my USB key and take it to work that way. I recently got a new one as a gift (my old one being small and only working intermittently). But I couldn’t find it. Where the hell is it, I thought? Ah, I remember taking it to work.

I had no time to check at work, really, just a quick scout round my (very) messy desk. Not there. Later I even did a quick search of my desk drawers. It must be at home, somewhere.

I get home. I am excitedly expecting the internet to be obtainable. I am, of course, sadly misguided, this being Italy and the company being Telecom Italia and all. I phone again.

The automatic message says (I think) that the problem will be fixed on or before Wednesday! I’m not sure and I don’t want to believe it anyway. I wait. I get to an operator. She tells me it will be fixed tomorrow but at the very latest by Wednesday. I am incredulous. I want to be able to say that the four-hour promise was obviously pie-in-the-sky and, since they had my mobile number (I had given it to them in call 2, someone could have phoned me and add that it is totally ridiculous that, having come back to them as their customer (albeit without a choice in this) that they had, once again proved that I had been right to move to Infostrada and that, at the earliest opportunity I would return to Infostrada. I wanted to – but my Italian language skills restrict this to :- two more days? (said with the appropriate incredulous tone).

She is sorry (but doesn’t mean it, you can tell) but it is something to do with the central something or other and it is more complicated. And I know, in my heart, that, even when they say they have fixed it, it will not work in my home and they will have to come round and look and then, probably, do something at home or, after five minutes checking, something somewhere else.

I search for my USB memory stick. I remember the box it was in (I have not used it yet). It was quite large and silver in colour. It is nowhere to be found. I am frustrated.

A calls and I agree to go for a quick pasta dish at his house (F is not there because the call was unusual – it being Monday but without F he is looking for company and I am, after all, very obliging and there is only ironing that I must do but, damn it, I can’t pass up food just for that).

After the engineer phones (me knowing that I probably won’t have Internet access much before the weekend, if I am lucky) I check my desk for the umpteenth time for the USB stick. I find a small, not large, box that is more white than silver, under some papers. It is the key! I feel a little happier about the situation.

I still, very much, hate Telecom Italia.

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