He wasn’t happy.
I turned round once but he told me not to call her over. He pursed his mouth in the way that he does when he’s annoyed. He didn’t go in to tell them. The waitress had, after all, laid our table and given us menus about 15 minutes before. It did seem strange that she had not come back to take our order. She came outside several times but, each time, walked away from our table to other tables.
He was getting more and more annoyed.
Eventually, some 20 minutes after we had been given our menus, a waitress appeared.
There then followed some dialogue between him and the waitress. It wasn’t good. He complained about us having to wait so long. She asked why he hadn’t come in to say anything ….. or something like that. Of course, that was the wrong thing to say, especially to him. The correct thing to say could have been – ‘I’m terribly sorry, sir. I wasn’t aware you were here but I shall make sure you get your order quickly’. this would have stopped him dead in his tracks since this sort of response always leaves the person with two possible options: 1. shut up or 2. repeat the things you have said, thereby making yourself look like an incoherent idiot.
He explained afterwards that he was this way because a) he comes here a lot and b) that was not the right way to answer a customer that wasn’t happy.
And he should know. He added, after I had suggested that ‘OK but maybe they were busy’ with the fact that the turnover of staff here is very high. ‘They change every five minutes’, he advised.
He was right. The service was terrible. The shrimp club sandwich that I had was very nice, though. And the fact that we could sit outside was good. And I wore sandals until the late evening. And we’d had such a lovely walk in the park with the dogs. And I’d changed the duvet for the bedspread. And it felt more like May than April.
But back to the late brunch we were having.
I didn’t even realise that Elettrauto in Via Cadore DID brunch. It is conveniently situated almost at the edge of the park I (we) now go to with the dogs and it’s useful to know that they serve food at 4 p.m. – see, I told you it was a late brunch!
It’s not that cheap – two club sandwiches and two beers came to around €35 – but with the weather being so nice, it was perfect. Obviously, the service was dismal but I wasn’t in a hurry.
But, then, this morning I read this article and I got to thinking.
There is absolutely no reason to be rude to waiters, waitresses, shop assistants nor, indeed, anyone else. At the same time, people doing these jobs should have a pride in what they do and want to give the customer good service. I am a different person when I talk to or are with my customer. It doesn’t matter what day I am having, they are the customer and should be treated with courtesy and respect. I always try to exceed their expectations but, at the very least, meet them. If I can’t then I tell them and apologise. Not really so difficult.
So I am always amazed when the service leaves one feeling disappointed. And the service, yesterday, was disappointing, which was a great shame. It won’t stop me going there – but if it happened too often, it would.
As it is, it does seem a great place to go for a Saturday and Sunday after walking the dogs in the park.